Environments

What is the new integration environment ?

The integration environment is a new offering and it is the equivalent of the sandbox environment. We recommend you perform your development and pre-production testing activities in this environment first and then move to production (Go-Live). 

Who will have access to the integration environment and how do I request for access ?

All developers and ServiceTitan customers will get access to one instance of the integration environment for performing your development and pre-production testing activities. To request access please visit the <Request Integration env> tab.

If you represent a ServiceTitan customer’s organization and want to request access, please have your ServiceTitan admin send an email to integrations@servicetitan.com.

If you represent an existing or potential developer organization (including 3rd party app developers, integration developers, technology developers) please fill up the form on the Request Access tab and one of our team members will get in touch. 
 

In my organization we have 10 developers (users). Can each one get their own instance of the integration env ?

No. Currently we offer one instance per customer and expect all the users to share an integration environment. You can create as many users as you want. If you have a special scenario please contact us and we will evaluate.  

When are V2 APIs launching in production? When can I Go Live?

V2 APIs will be released in two phases during Q4.. The first release will consist of 80% of the APIs and will be released by the end of Oct 2021. The second release will have the remaining APIs and will be released by the end of Nov 2021. We will notify you when the release happens.We release the APIs into the integration environment many weeks before they get released into production.

I only see V2 API endpoints in the integration environment and not production. Why?

We release APIs into the integration environment first, many weeks before they are released into production. V2 APIs will hit production in Q4 in two releases. The first release will consist of 80% of the APIs and will be released by the end of October 2021.

Will I have access to both the integration and production environments ?

As a ServiceTitan customer you will have access to both the integration and production environment. Developers have access to the integration environment only. 

What is the integration environment data policy ?

As a ServiceTitan customer you have the option to have a copy of your production data moved into your integration environment and request to have it refreshed periodically or just choose to have standard demo data. Please email integrations@servicetitan.com for these requests.

ServiceTitan developers will have the standard demo data option only.